This Week in Asia: AirAsia’s Chief Responds – Reply

AirAsia-India-c10828This week in Asia, I pick up on some emerging trends in SE Asia related to eCommerce, and also litigation in Indonesia related to offending others online.  But of course the big news was the AirAsia jet crash.  Please excuse my voice this week as I was coming off the flu when I recorded.

As a follow-up to my podcast, here is a nice article from the NYT describing CEO Tony Fernandes’ response to the tragedy.  The link to the full article can be found at the bottom.

In addition to prayers for the victims, families, and loved ones, I would like to wish you all a happy new year.

Within hours, Mr. Fernandes was in Surabaya, the missing plane’s point of departure, speaking with families of the passengers and crew. On Tuesday evening, after the crash site had been found, he met with President Joko Widodo of Indonesia, who had arrived in Surabaya to visit the grieving families.

By Wednesday afternoon, Mr. Fernandes was in Pangkalan Bun, the coastal Indonesian town near where the wreckage of Flight 8501 was found and the center of recovery efforts. In delicate language, he spoke on Twitter about the “soul-destroying” experience of seeing the bodies and airplane parts that had been pulled from the water.

His approach to the crisis mirrors the hands-on philosophy that has helped him to turn what was, 13 years ago, a state-owned airline with millions of dollars in debt into Asia’s largest budget carrier.

via AirAsia’s Chief Responds Quickly and With Compassion –

This Week in Asia: Humor Gone Terribly Wrong in Japan and Singapore Reply

For Immediate Release podcast #740 has gone live, and this week in Asia I discuss the perils of cross-cultural humor.  ANA airline in Japan apologizes over stereotypes in a marketing video while Singapore gets a little edgy around foolish Facebook posts from a British banker.  You can get the details about both cases by listening here.

With regards to the Singapore case, I shared my views with Asia One.

Singapore’s Restrained Public Communication from Under a Blanket of Haze Reply


For Immediate Release #709 is now live.  My Asia report discusses public communication surrounding the haze that has been blanketing Singapore and Malaysia for the last week.  Some might ask if Singapore’s public officials have been restrained in their comments.  I take a closer look and share my thoughts, so do tune in to this week’s podcast.

The State of corporate Social Media in Asia: FIR Podcast Interview with Burson Marsteller’s Bob Pickard Reply

This week on the For Immediate Release podcast I share a great blog post from Singapore-based journalist Jeremy Wagstaff and also an excerpt from an eighteen-minute interview with Burson Marsteller’s APAC CEO Bob Pickard. You can hear this week’s … More…