This Week in Asia: AirAsia’s Chief Responds – Reply

AirAsia-India-c10828This week in Asia, I pick up on some emerging trends in SE Asia related to eCommerce, and also litigation in Indonesia related to offending others online.  But of course the big news was the AirAsia jet crash.  Please excuse my voice this week as I was coming off the flu when I recorded.

As a follow-up to my podcast, here is a nice article from the NYT describing CEO Tony Fernandes’ response to the tragedy.  The link to the full article can be found at the bottom.

In addition to prayers for the victims, families, and loved ones, I would like to wish you all a happy new year.

Within hours, Mr. Fernandes was in Surabaya, the missing plane’s point of departure, speaking with families of the passengers and crew. On Tuesday evening, after the crash site had been found, he met with President Joko Widodo of Indonesia, who had arrived in Surabaya to visit the grieving families.

By Wednesday afternoon, Mr. Fernandes was in Pangkalan Bun, the coastal Indonesian town near where the wreckage of Flight 8501 was found and the center of recovery efforts. In delicate language, he spoke on Twitter about the “soul-destroying” experience of seeing the bodies and airplane parts that had been pulled from the water.

His approach to the crisis mirrors the hands-on philosophy that has helped him to turn what was, 13 years ago, a state-owned airline with millions of dollars in debt into Asia’s largest budget carrier.

via AirAsia’s Chief Responds Quickly and With Compassion –

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